Covid-19

Useful information updated 14th May 2020

gov.uk/coronavirus

 

 

Please see below for details on the different services:

24/7 mental health helpline

If you or people you live with don’t have coronavirus symptoms and you think you need advice for a physical or mental health concern:

We have launched a new service to provide people with mental health advice during the coronavirus pandemic covering a range of conditions and symptoms including anxiety, low mood, stress, worry,  difficulty with relationships. You can find out more here

Oxfordshire & Buckinghamshire

Adults 01865 904997; Children 01865 904998.

The helpline adds to the range of ways people can get support locally including Safe Havens which continue to offer an alternative to A&E for mental health care in the evenings and at weekends during the outbreak.

Banbury Safe Haven: To self-refer  ring 01295 270004 or 07851246546.

Oxford Safe Haven: To self-refer ring 01865 903037 (Fri-Mon)

People who already use mental health services should contact services directly using the numbers in their care plan.

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Coronavirus Carer ID scheme during lockdown

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Cancer consultations available via telephone and video

Doctors in Oxfordshire are urging people to get medical advice if they are worried about symptoms of cancer.

A recent national survey suggests getting coronavirus or giving it to their family were among the top reasons that people would not come forward when they have cancer symptoms, along with fears that they could be a burden to the health service.

But NHS staff have worked hard to make sure people can get cancer checks and treatment safely, so there is no need to delay.

Dr Kiren Collison, GP and Clinical Chair of Oxfordshire CCG, said: “We strongly encourage anyone with concerns or worries about their health to contact their GP for advice. If you are worried about any new symptoms, then please get in touch with your surgery.

“We will be able to reassure you or if necessary get you to see a specialist quickly and safely. It is important to remember that the sooner cancer symptoms are picked up and treated, the better.”

Initial telephone consultations or via video mean people do not necessarily need to go to GP surgeries for check-ups, and if they do need to be seen in person then there will be measures in place to keep patients safe. Waiting to get help could have serious consequences for patients and put a greater burden on the NHS in the future.

Dr Shelley Hayles, GP and Planned Care and Cancer Clinical Lead at OCCG, said: “NHS staff here in Oxfordshire have made huge efforts to deal with coronavirus but we are also working hard to ensure patients can get essential services such as cancer checks and urgent surgery safely.

“We are doing all we can to make sure patients receive the life-saving care they need.

“The wishes of patients and their families will always come first, and we have to make sure that people feel safe coming to GP practices and hospitals, but our message is clear: people should seek help as they always would.

“We know that finding cancer early gives us the best chance to cure it, and ignoring potential problems can have serious consequences now or in the future.”

Oxfordshire’s cancer diagnostics and treatment centres are based at the Churchill Hospital, which is a regional centre of excellence, as well as other specialist services in the John Radcliffe and Horton General Hospitals.

Nick Maynard, Cancer Lead at Oxford University Hospitals NHS Foundation Trust, said: “We have been working incredibly hard at our Trust to make sure that we can still provide urgent cancer care during the COVID-19 pandemic.

“Patient safety is at the heart of everything we do, and we have made every effort to make sure that cancer treatment at our Trust is supported by robust shielding and screening procedures to protect our patients against COVID-19.”

A major public information campaign launched last week to persuade people to contact their GP or 111 if they have urgent care needs and to attend hospital if they are told they should.

Cancers are detected earlier and lives are saved if more people are referred for investigation for checks.

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Message from Oxfordshire Clinical Commissioning Group

PRACTICE NURSES – YOUR COUNTY NEEDS YOU!
Oxfordshire’s Patient Care during Coronavirus programme is asking experienced practice nurses to join the teams in our dedicated COVID-19 clinics across the county.

If you are not currently working in one of our Oxfordshire practices but are interested in helping care for patients during the pandemic, please complete this quick availability survey and we will contact you. Thank you and please share this link with your networks https://surveyhero.com/c/e7684979

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Note:  For those who have paid-for garden waste service, there will be extra garden waste collections (equivalent of another brown bin eg three bin bags) on the following collection weeks:

  • Vale  11-15 May
  • South 18 – 22 May

Vale of White Horse District Council

01235 422 600

http://www.whitehorsedc.gov.uk/services-and-advice/coronavirus-community-support

Vale of White Horse District Council has launched our very own telephone-based support service to help vulnerable and isolated residents who need help with shopping, collecting medical supplies, and other day to day tasks. This service is there for anyone who doesn’t have friends or family around to help and is for anybody who hasn’t been identified by the NHS as high-risk. To contact our service call 01235 422600 or email communitysupport@southandvale.gov.uk.

Oxfordshire County Council (OCC)

https://news.oxfordshire.gov.uk/coronavirus-information-from-the-government/
OCC also has a support line service for vulnerable high-risk residents who have been advised to stay at home for 12 weeks. Anybody in this situation who has nobody around to help should call 01865 897 820 or email shield@oxfordshire.gov.uk for support.

 

Vale of White Horse Covid 19 Council Tax Support

 

Vale of White Horse Waste Updates

Scams

Oxfordshire residents have been warned to be on their guard against criminals and scammers exploiting the coronavirus situation.

Some scammers are claiming to be charity workers, offering assistance with shopping, or requesting donations.

Here are some tips from our Trading Standards team on how to check charity workers are genuine (graphic attached for social media and websites):

How to check if they are genuine:

  • Check the charity’s name and registration number at gov.uk/checkcharity. Most charities with an annual income of £5,000 or more must be registered.
  • Make sure the charity is genuine before giving any financial information – it’s ok to decide not to give on the spot. Be wary of unsolicited emails from charities you have never heard of and be careful when responding to emails or clicking on links within them.
  • Exercise the same caution as with any other internet transaction, for example, to donate online. Visit the charity’s own website and always type the website address into the browser yourself.
  • Contact or find out more online about the charity that you’re seeking to donate to or work with, to find out more about their spending. Ask a trusted friend, neighbour or relative if you are unable to research this or need a second opinion.
  • Ignore requests to donate through a money transfer company.

Full details and advice from our Trading Standards team here:

https://news.oxfordshire.gov.uk/oxfordshire-residents-warned-against-coronavirus-scams/

Oxfordshire businesses warned to protect against COVID19 scams

Vale of White Horse advice and support for businesses

 

Thames Water Covid 19 support

 

Domestic Abuse:

How and where to get help and support:

  • Anyone in immediate danger should phone 999.
  • Or if in danger and unable to talk on the phone, dial 999 and then press 55. This will transfer the call to police, who will assist without the caller having to speak.
  • Oxfordshire Domestic Abuse Services offers free advice: 0800 731 0055 (Mon-Fri 10am-7pm). Email das@a2dominion.co.uk
  • Alternatively, call the 24-hour National Domestic Abuse Helpline: 0808 2000 247.

 

New coronavirus clinics to help patients across Oxfordshire:

https://news.oxfordshire.gov.uk/new-coronavirus-clinics-to-help-patients-across-oxfordshire/

Praise for Oxfordshire’s inspirational care teams:

https://news.oxfordshire.gov.uk/praise-for-oxfordshires-inspirational-care-teams/

New hotline for diabetes patients during COVID-19

https://www.ouh.nhs.uk/news/article.aspx?id=1225

Other resources:

Free Adult Education & Training Courses

www.learnyay.co.uk

Citizens Advice Information